"Let's GO" Service User Privacy Statement

"Let's GO"  collects information about you when you use "Let's GO" mobile applications, websites, web portal, face book, instagram, you tube, LinkedIn and services (collectively, the “Services”) and through other interactions and communications you have with "Let's GO". If you reside in Bangladesh, the Services are provided by "Let's GO" and its Bangladesh affiliates (collectively “"Let's GO"”), and this Privacy Statement applies to information collected and used by "Let's GO". If you reside outside of the Bangladesh, the Services are provided by "Let's GO", and this Privacy Statement applies to information collected and used by "Let's GO" ("Let's GO" are referred to herein collectively as "Let's GO" or “we”).

"Let's GO" Scope and Application

This Privacy Statement (“Statement") applies to persons anywhere in the world who use "Let's GO" apps or Services to request transportation, delivery, or other on-demand services (“Users”). This Statement does not apply to information "Let's GO" collect from or about drivers, partner transportation companies, or any other persons who use the "Let's GO" platform under license (collectively “Drivers”). If you interact with the Services as both a User (Passenger) and a Driver, the respective privacy statements apply to your different interactions.

Information Collection by "Let's GO"

Information You Provide to "Let's GO"

"Let's GO" will collect the information from you directly or indirectly, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with "Let's GO". This information may include: name, email, phone number, postal address, profile picture, payment method, items requested, delivery of goods details (on-demand services), service notes, and other information you choose to provide.

Information "Let's GO" Collect Through Your Use of "Let's GO" Services

When you use "Let's GO" Services, "Let's GO" will collect information about you in the following general categories:

  • • Location Information: When you use the Services for transportation, courier or on-demand services, "Let's GO" will collect precise location data about the trip from the "Let's GO" app used by you and the Driver. If you permit the "Let's GO" app to access location services through the permission system used by your mobile operating system (“platform”), "Let's GO" may also collect the precise location of your device or parcel pick up point when the app is running in the foreground or background. "Let's GO" may also derive your approximate location from your IP address.
  • • Contacts Information: If you permit the "Let's GO" app to access the address book on your device through the permission system used by your mobile platform, "Let's GO" may access and store names and contact information from your address book to facilitate social interactions through "Let's GO" Services and for other purposes described in this Statement or at the time of consent or collection.
  • • Transaction Information: "Let's GO" always collect transaction related details while you use of "Let's GO" Services, including the type of service requested, date and time the service was provided, amount charged, distance travelled, courier delivered with charges and other related transaction details. Additionally, if someone uses your promo code, "Let's GO" may associate your name with that person.
  • • Usage and Preference Information: "Let's GO" collect information about how you or your friends or any visitors interact with "Let's GO" Services, preferences expressed, and settings chosen. In some cases "Let's GO" does this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
  • • Device Information: "Let's GO" may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
  • • Call and SMS Data: "Let's GO" services facilitate communications between Passengers, Clients and Drivers/delivery man. In connection with facilitating this service, "Let's GO" receive call data, including the date and time of the call or SMS message, or notifications, the parties’ phone numbers, and the content of the SMS message.
  • • Log Information: When you interact with the Services, "Let's GO" collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with "Let's GO" Services.

Important Information about "Let's GO” Platform Permissions

Most mobile phone platforms (Android, iOS, Windows, BlackBerry) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. Android devices will notify you of the permissions that the "Let's GO" app seeks before you first use the app, and your use of the app constitutes your consent. The iOS platform will alert you the first time the "Let's GO" app wants permission to access certain types of data and will let you consent (or not consent) to that request. To learn about the platform-level permissions that the app seeks, please visit "Let's GO" new Android Permissions page and iOS Permissions page. Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions "Let's GO" request will change over time, so "Let's GO" has created these pages to serve as authoritative and up-to-date resources for "Let's GO" users.

Information "Let's GO" collect From Other Sources

"Let's GO" may also receive information from other sources and combine that with information "Let's GO" collect through "Let's GO" Services. For example:

  • • If you choose to link, create, or log in to your "Let's GO" account with a payment provider (e.g., Google Wallet) or social media service (e.g., Face book), or if you engage with a separate app or website that uses "Let's GO" API (or whose API "Let's GO" use), "Let's GO" may receive information about you or your connections from that site or app.
  • • If your employer uses one of "Let's GO" enterprise solutions, such as "Let's GO" Microbus, shuttle, ambulance or Truck, "Let's GO “may receive information about you from your employer.
  • • When you request on demand services, "Let's GO" Drivers may request you to provide a User rating after providing services to you.
  • • If you ride any types of transport then for your temporary life insurance, insurance company may require more details about NOK or otherwise and may collect your information.
  • • If you also interact with "Let's GO" services in another capacity, for instance as a Driver or User of other apps, "Let's GO" may combine or associate that information with information "Let's GO" has collected from you in your capacity as a User or Passenger.

Use of Information

"Let's GO" may use your collected information for the purpose of:

  • • Provide, maintain, and improve "Let's GO" Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users (Passengers) and Drivers, develop safety features, authenticate users, and send product updates and administrative messages.
  • • Perform internal operations, including, for example, to prevent fraud and abuse of "Let's GO" Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
  • • Send or facilitate communications (i) between You/User/Passenger and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing, shuttle schedule and notifications.
  • • Send you communications "Let's GO" think will be of interest to you, including information about products, services, promotions, news, and events of "Let's GO" and other companies, where permissible and according to local applicable laws and to process contest, sweepstake, or other promotion entries and fulfill any related awards.
  • • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

"Let's GO" may transfer the information described in this Statement to, and process and store it in, Bangladesh and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, "Let's GO" will take appropriate measures to protect your personal information in accordance with this Statement.

Sharing of Information

"Let's GO" may share the information collected about you as described in this Statement or as described at the time of collection or sharing, including as follows:

  • • With Drivers to enable them to provide the Services you request. For example, "Let's GO" share your name, photo (if you provide one), average User rating given by Drivers, and pickup and/or drop-off locations with Drivers.
  • • With other passengers if you use a ride-sharing service {like Bike, Car (Premium, economy, standard), Microbus, Ambulance, Shuttle or Truck; and with other people, as directed by you, such as when you want to share your estimated time of arrival or split a fare with a friend.
  • • With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or "Let's GO".
  • • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of "Let's GO" Services that are viewable by the general public.
  • • With third parties with whom you choose to let "Let's GO" share information, for example other apps or websites that integrate with "Let's GO" API or Services, or those with an API or Service with which "Let's GO" integrate.
  • • With your employer (or similar entity) and any necessary third parties engaged by "Let's GO" or your employer (e.g., an expense management service provider), if you participate in any of "Let's GO" enterprise solutions such as Shuttle.

Other Important Sharing

"Let's GO" may share your information:

  • • With "Let's GO" subsidiaries and affiliated entities that provide services or conduct data processing on "Let's GO" behalf, or for data centralization and / or logistics purposes.
  • • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on "Let's GO" behalf.
  • • In response to a request for information by a competent authority/law enforcing organization to complete any investigation, or if "Let's GO" believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process.
  • • With law enforcement officials, government authorities, or other third parties if "Let's GO" believe your actions are inconsistent with "Let's GO" User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of "Let's GO" or others.
  • • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of "Let's GO" business by or into another company.
  • • If "Let's GO" otherwise notify you and you consent to the sharing.
  • • In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on "Let's GO" Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

Analytics and Advertising Services Provided by Others

"Let's GO" may allow others to provide audience measurement and analytics services for "Let's GO", to serve advertisements on "Let's GO" behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit "Let's GO" sites and use "Let's GO" Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to Google search.

Your Choices

Account Information
You may correct your account information at any time by logging into your online or in-app account. If you wish to delete your account, please log into your "Let's GO" account at https://www.letsgobd.com or in the app, and the follow the directions in this link or “Delete my "Let's GO" Account” under the “Account and Payment” option. Please note that in some cases "Let's GO" may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if "Let's GO" believe you have committed fraud or violated "Let's GO" Terms of Use, "Let's GO" may seek to resolve the issue before deleting your information.

Access Rights
"Let's GO" will comply with individual’s requests regarding access, correction, and/or deletion of the personal data if stores in accordance with applicable law.

Location Information
"Let's GO" request permission for "Let's GO" app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of "Let's GO" Services. Additionally, disabling "Let's GO" app’s collection of precise location from your device will not limit "Let's GO" ability to collect your trip location information from a Driver's device nor "Let's GO" ability to derive approximate location from your IP address.

Contact Information, Access to location & Camera
"Let's GO" may also seek permission for "Let's GO" app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting. Your registration means permitting to get all information.

Promotional Communications

You may opt out of receiving promotional messages from "Let's GO" by following the instructions in those messages. If you opt out, "Let's GO" may still send you non-promotional communications, such as those about your account, about Services you have requested, or "Let's GO" ongoing business relations.

Cookies and Advertising
Please refer to "Let's GO" cookie Statement for more information about your choices around cookies and related technologies.

Changes to the Statement
"Let's GO" may change this Statement from time to time. If "Let's GO" make significant changes in the way "Let's GO treat your personal information, or to the Statement, "Let's GO" will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. "Let's GO" encourage you to periodically review the Statement for the latest information on "Let's GO" privacy practices.